Cancellation Policy
You do not have a legal right to cancel Your order where You have ordered personalised Products or where You order Products as a business customer. The Products on the Merchandise Stores Website are deemed to be personalised products as they are made on a bespoke basis and have been designed as personalised products by merchandisers.
Consumers
If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days of receiving the Goods and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
Your right as a consumer to change your mind does not apply in respect of:
Goods that you have ordered which require an element of customisation, and goods where we have already commenced customisation Services, once these have been completed, even if the cancellation period is still running;
Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them Aany Goods that have had any personalisation or decoration on them.Any returns must be notified to us in writing within 14 days of receipt, You will then receive a returns authorisation form, and the Goods must be returned within 7 days of notifying us to us in their original condition and packaging.
Businesses
Personalised Goods can not be returned.
Plain Goods may be returned if you contact us within 10 working days in writing of Goods receipt for a returns authorisation form. Deductions may be made from your Order for restocking charges or carriage costs. Carriage charges will not be refunded.